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Ingram Micro strengthens EMEA services offering with Elements Support Suite

Broadliner Ingram Micro has launched Elements Support Suite (ESS) – a proactive approach to Cisco support services. Elements is available across all Cisco architectures and to all Ingram Micro partners in 8 countries across the EMEA region: Austria, Germany, the Netherlands, Saudi Arabia, Switzerland, the United Arab Emirates and the United Kingdom, which account for around 80% of the services opportunities. Phase 2 countries are set to launch later in the year. As part of Elements there will be two packages available to partners depending on the level of support services they wish to choose: Basic and Gold. With this support suite, Ingram Micro is enabling its partners to become trusted advisors to their customers, as well as build and increase customer satisfaction & loyalty. "With this unique service offering, Ingram Micro is able to offer its partners in EMEA the same level of support services as Cisco, plus even more besides. We are able to provide a safety net to ensure customers' IT infrastructure remains secure and problems are resolved quickly as well as help them to improve operational efficiency and reduce the risk of downtime", says Jordi Munoz, Director EMEA Value Vendor Engagement. "With the launch of Elements Support Suite, Ingram Micro will be leading in services innovation; being the first distributor to launch this service worldwide. It’s another example of how we are bringing tremendous added value to our partners."