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TeamViewer appoints Ingram Micro

India: broadliner Ingram Micro has partnered with TeamViewer, a global software provider for digital networking and collaboration. Ingram Micro will officially resell TeamViewer as part of its enterprise offering to its customers in Bangladesh, Bhutan, India, Maldives, Nepal and Sri Lanka. "Ingram Micro India is committed to bringing the best technologies and products available across the globe to the Indian market. TeamViewer's range of high quality digital networking and collaboration software provides enterprise customers tremendous opportunity to improve ease of operation and productivity", said Navneet Singh Bindra, executive director, advanced solutions group for Ingram Micro, India. "We are delighted to partner with Ingram Micro as our first signed distributor in Bangladesh, Bhutan, India, Maldives, Nepal and Sri Lanka. Together we will provide solutions that really help people and organizations improve how they live and work. TeamViewer does that with a secure and reliable service that has been installed on over 1.4 billion devices. TeamViewer’s market leading remote support, remote control, collaboration, and Internet of Things features help people to share, connect, and support anything, anyone, anywhere, anytime", said Stephen Pech, head of channels for TeamViewer APAC (source: Channel Times India).

Ingram poised to further streamline EMEA back-office functions

American broadliner Ingram Micro is set to move more processes to its service centre in Sofia as its pan-EMEA back office reshuffle continues, according to EMEA executive vice president Mark Snider. Ought to Snider, the firm has been streamlining processes in its warehouses for some time, but is now putting more of a focus on speeding up office functions, which will in turn put more demand on its services centre in Sofia, Bulgaria. The distributor has hired a "Lean" European director and in-country staff responsible for improving office efficiency. "We have this balancing act where, at the same time, we have implemented 'Lean' which allows us to go through the processes we have and streamline them. We do that in the warehouses… but we are doing that in the offices now - we have hired a Lean leader for Europe… and we have hired Lean people in different countries. The idea is the back office processes will become more concerned, because in a lot of distribution you have complex processes coming from vendors and from the customers and we tend to try to fit them as opposed to forcing all of them to fit us", said Snider. The total headcount at the Sofia centre, which provides back-office functions and standardised support across EMEA, has risen to more than 1,000 employees, a number which is likely to increase as the firm looks to streamline office functions across its EMEA territories.

"We have over 1,000 [people] now in Sofia. It works really well. There are some advantages to it, it is so close to the rest of Europe, it is inexpensive, it is a fast flight to get there or for them to come to European countries," Snider said. "It is less expensive than the local market and the advantages, as they do more of these back-end functions for Europe as time goes on, they start being able to streamline some of the processes that go there. They get better at doing these processes, so it is definitely part of the longer-term strategy to lay that out. What you can't do with automation, we find [do via] that group. We probably will grow the headcount in Sofia, but I think even more we are streamlining more functions at the same time."

In the past, consolidating in-country support functions across Europe has meant Ingram has had to lay off regional staff. In 2014, the firm announced a restructure process which saw its Sofia centre expand at the potential expense of jobs. Snider said that the firm is instead concentrating on ramping up headcount in areas such as cloud and commerce and fulfilment. "It seems to be so far that the roles evolve into more of these strategic roles so they are less administrative. There have been cuts here and there, but when you take a look at the overall population in some countries, they have morphed into [being] more strategic and coming more into the cloud area as that continues to grow. The commerce and fulfilment solution area is a real growing area for us, so that is growing as well from a headcount perspective", concludes Mark Snider (source: Channelnomics Europe).

Ingram Micro named global Symantec distribution partner

Building on its success in advanced IT security, broadliner Ingram Micro is now a key global distribution partner for Symantec and an authorized distributor for the network security portfolio Symantec gained through its acquisition of Blue Coat last August. "With Symantec and Ingram Micro as part of our partner ecosystem, we are empowered and enabled to deliver the advanced managed security services and solutions businesses need to confidently capitalize on the business-building benefits of cloud computing", said Pat Grillo, Chairman of the Board Atrion, an Ingram Micro channel partner.

Under the new scope, Ingram Micro will expand its reach from multi-regional to global, and support Symantec's Integrated Cyber Defense enterprise portfolio including endpoint, email, data loss prevention, data center, cloud security and secure web gateway solutions. Channel partners across several key regions including the Americas, Europe and Asia can now easily engage Ingram Micro to establish a new or expanded relationship with Symantec. Additionally, existing Ingram Micro / Symantec channel partners can expand their solutions portfolio and services reach to include complementary product lines and international customers.

"Serving as a key global distribution partner for Symantec and expanding our authorization is rewarding and an opportunity we worked hard to secure and will certainly capitalize on", said Thomas Bamrick, director, Global Vendor Engagement, Ingram Micro. "Our ability to out execute and add greater business value to Symantec's business is proven, and we are excited to build on our success and enable more channel partners worldwide to take advantage of all Symantec has to offer."

Together, Ingram Micro and Symantec offer channel partners the sales, marketing and technical support resources needed to speed the sales cycle and simplify success, while maximizing channel partner’s potential for profitable growth. "Symantec is committed to the channel and excited to have Ingram Micro as part of its go-to-market global business strategy as we secure the Cloud Generation", said Erick Foy, director of channel sales for North America for Symantec. "Our distribution partners are an essential part of our new channel program and together we will succeed."

Mark Chlebek to Head Pan-EMEA Ingram Micro Division

Broadliner Ingram Micro has unveiled a change of leadership in its pan-EMEA division. Mark Chlebek replaces Robert Beck as executive director of this division, managing relationships with pan-EMEA vendor partners. Beck will "gradually withdraw from the day-to-day business", before ending his 25 year career with the distributor. A 20-year company veteran, having joined Ingram in 1997, Chlebek takes responsibility for "purchasing and business management" for regional vendor partners managed by the distributor on a centralised basis. As part of the EMEA senior management team he reports to global group president of EMEA Mark Snider. "I'm excited to have Mark Chlebek coming into this strategic role. Mark brings with him years of EMEA-wide experience driving innovation and growth for our business. I am looking forward to working with him in his new capacity", Snider says. "I'd like to take this opportunity to thank Robert Beck for his many years of service and dedication to Ingram Micro. I'd also like to thank him for volunteering to help with a smooth transition, ensuring Ingram Micro business will continue without interruption to our vendor and customer partners." Chlebek is but one recent promotion in Ingram management. In February the distributor appointed Jacek Murawski as VP of EMEA vender engagement, with Günter Schiessl and Jordi Muñoz reporting into him in roles overseeing the management of partnerships with volume and value vendors respectively.

Ingram Micro strengthens EMEA go-to-market team

Broadliner Ingram Micro has strengthened and invested in its regional go-to-market team and capabilities in EMEA. In line with this strategic move, a number of changes have been made to Ingram Micro's EMEA vendor engagement team and the EMEA leadership team.

Jacek Murawski has been appointed to the new role of vice president, EMEA vendor engagement and joins the EMEA leadership team. Murawski most recently served as General Manager and VP EMEA for Odin Automation, a leading cloud provisioning management technology platform acquired by Ingram Micro in December 2015. Murawski brings experience from both the distributor and vendor side to his new role, as he previously served as general manager Microsoft Poland, general manager for Dell in Eastern Europe and senior VP, strategic industries, EMEA with SAP, as well as 9 years in EMEAR leadership roles at Cisco.

Furthermore, Günter Schiessl, who until recently led volume vendor management for Ingram Micro Germany, is also taking on a new role with the company. Schiessl, who will report to Murawski, is tasked with the new role of leading Ingram Micro's volume vendor engagement team in EMEA. Jordi Muñoz will also now report to Murawski in his new position leading Ingram Micro's value vendor engagement team in EMEA; he formerly served as the value business lead for Ingram Micro Spain. Both Schiessl and Muñoz bring a great depth of knowledge and experience with them to their new positions and are expected to further strengthen Ingram Micro’s well-established relationships with customers and vendors in the region.

Sabine Howest, Ingram Micro vice president global vendor engagement, commented: "each of these individuals is well-respected in our industry, having distinguished themselves as experts in their fields. We are extremely pleased to be strengthening and investing in our regional go-to-market team and capabilities in EMEA. In 2017, you will see Ingram Micro put our vendors' and resellers' needs at our core as we aggressively grow our market relevance. These changes reflect Ingram Micro’s commitment to play an ever-increasing leadership role in the EMEA market."

Alongside the aforementioned changes, Tasneem Baldiwala, formerly vendor engagement lead for EMEA, will move to a new role leading strategic planning and execution for the region, reporting to Ingram Micro executive vice president and president EMEA, Mark Snider, and remaining a member of the EMEA leadership team. Mark Chlebek, who formerly led the value vendor engagement team, has been promoted to executive director, EMEA development and also joins the EMEA leadership team. In their new roles, they will harness their experience and knowledge from working with vendor partners, further strengthening Ingram Micro's leadership team in EMEA.


Ingram Micro India Ltd

Ingram Micro India Ltd
Gate 1A - Godrej Industries Complex - Pirojshanagar
Eastern Express Highway - Vikhroli (East)
IN-400-079 Mumbai
Phone : +91 (0)22 3989 4645
Fax : +91 (0)22 3056 1000
Website :

Other offices
IN-160-002 Chandigarh
Phone : +91 (0)172 501 8072
IN-248-001 Dehradun
Phone : +91 (0)135 252 0950
IN-110-020 New Delhi
Phone : +91 (0)11 2638 8880
IN-302-016 Jaipur
Phone : +91 (0)141 230 5688
IN-180-010 Jammu
Phone : +91 (0)191 248 4088
IN-226-001 Lucknow
Phone : +91 (0)522 220 6938
IN-141-001 Ludhiana
Phone : +91 (0)161 325 5254
IN-110-020 New Delhi
Phone : +91 (0)11 4161 3709
IN-173-220 Parwanoo
Phone : +91 (0)1792 233 574
IN-380-054 Ahmedabad
Phone : +91 (0)79 2685 7421
IN-390-007 Baroda
Phone : +91 (0)265 550 6725
IN-462-011 Bhopal
Phone : +91 (0)755 428 2991
IN-452-010 Indore
Phone : +91 (0)731 407 1019
IN-395-009 Surat
Phone : +91 (0)261 276 2374
IN-400-079 Mumbai
Phone : +91 (0)22 6796 0303
IN-440-018 Nagpur
Phone : +91 (0)712 325 1634
IN-411-005 Pune
Phone : +91 (0)20 6627 1100
IN-492-004 Raipur
Phone : +91 (0)771 403 4185
IN-403-001 Goa
Phone : +91 (0)832 645 1038
IN-560-027 Bangalore
Phone : +91 (0)80 3989 4645
IN-600-097 Chennai
Phone : +91 (0)44 3068 4000
IN-682-020 Kochi
Phone : +91 (0)484 232 1895
IN-641-002 Coimbatore
Phone : +91 (0)422 254 0225
IN-580-029 Hubli
Phone : +91 (0)836 225 7731
IN-500-011 Hyderabad
Phone : +91 (0)40 2775 6660
Phone : +91 (0)452 435 3570
IN-605-009 Puducherry
Phone : +91 (0)413 227 6117
IN-695-004 Trivandrum
Phone : +91 (0)471 230 6709
IN-530-003 Visakhapatnam
Phone : +91 (0)891 258 8162
IN-751-007 Bhubaneshwar
Phone : +91 (0)674 320 2410
IN-781-007 Guwahati
Phone : +91 (0)361 245 2973
IN-700-016 Kolkata
Phone : +91 (0)33 2227 4865
Phone : +91 (0)612 325 5870
Phone : +91 (0)651 241 1462


General manager : Mr Krishnan Jaishankar
Deputy Executive Officer : Mr Srinivasan Ravindran
CFO : Mr Prabakar Iyer
Sales director : Mr Bindra Navneet Singh
Division director or manager : Mr Aloysius Fernandes
Division director or manager : Mr Bimal Das
Division director or manager : Mr Atul Gaur
Division director or manager : Mr Steven Joseph (*** ****** ********* ** *****)
Human resources manager : Mr Alex Augustine
Product manager : Mr Ketan Doshi (*** ****** ********* ** *)


Creation year : 1989
Company Incorporation number : U72900MH1996PTC136340
Annual turnover
2008 : 1 480,34 M€
2007 : 935,00 M€
2006 : 818,90 M€
2005 : 724,00 M€
Active resellers : 13000
Indirect turnover : 100%
National/regional/export split : 100/0/0
Main brands : Acer, HP Inc., IBM, Microsoft, Sony
Clients : Apple Premium Resellers, ASP, assemblers, associations, bookshops, brokers, cabling companies, central purchasing companies, consultants, corporate resellers, dealers, department stores, distributors, e-commerce, hypermarkets, industrials, installers, ISP, ISV, IT consulting and service providers, mail-order resellers, maintenance companies, multispecialists, OEM, outlets, phone shops, semi-distributors, service providers, SOD, software developers, software editors, specialized resellers, specialized retailers, stationers, superstores, systems integrators, telecom operators, traders, VAR, web agencies
Employees : 1000 people