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Ingram poised to further streamline EMEA back-office functions
2017-09-04

American broadliner Ingram Micro is set to move more processes to its service centre in Sofia as its pan-EMEA back office reshuffle continues, according to EMEA executive vice president Mark Snider. Ought to Snider, the firm has been streamlining processes in its warehouses for some time, but is now putting more of a focus on speeding up office functions, which will in turn put more demand on its services centre in Sofia, Bulgaria. The distributor has hired a "Lean" European director and in-country staff responsible for improving office efficiency. "We have this balancing act where, at the same time, we have implemented 'Lean' which allows us to go through the processes we have and streamline them. We do that in the warehouses… but we are doing that in the offices now - we have hired a Lean leader for Europe… and we have hired Lean people in different countries. The idea is the back office processes will become more concerned, because in a lot of distribution you have complex processes coming from vendors and from the customers and we tend to try to fit them as opposed to forcing all of them to fit us", said Snider. The total headcount at the Sofia centre, which provides back-office functions and standardised support across EMEA, has risen to more than 1,000 employees, a number which is likely to increase as the firm looks to streamline office functions across its EMEA territories.

"We have over 1,000 [people] now in Sofia. It works really well. There are some advantages to it, it is so close to the rest of Europe, it is inexpensive, it is a fast flight to get there or for them to come to European countries," Snider said. "It is less expensive than the local market and the advantages, as they do more of these back-end functions for Europe as time goes on, they start being able to streamline some of the processes that go there. They get better at doing these processes, so it is definitely part of the longer-term strategy to lay that out. What you can't do with automation, we find [do via] that group. We probably will grow the headcount in Sofia, but I think even more we are streamlining more functions at the same time."

In the past, consolidating in-country support functions across Europe has meant Ingram has had to lay off regional staff. In 2014, the firm announced a restructure process which saw its Sofia centre expand at the potential expense of jobs. Snider said that the firm is instead concentrating on ramping up headcount in areas such as cloud and commerce and fulfilment. "It seems to be so far that the roles evolve into more of these strategic roles so they are less administrative. There have been cuts here and there, but when you take a look at the overall population in some countries, they have morphed into [being] more strategic and coming more into the cloud area as that continues to grow. The commerce and fulfilment solution area is a real growing area for us, so that is growing as well from a headcount perspective", concludes Mark Snider (source: Channelnomics Europe).

ITWORX signs partnership with Ingram Micro
2017-08-25

In a step to reinforce its global reach, IT service provider ITWORX announced its partnership with Ingram Micro Global as an official worldwide distributor of "ITWORX HUB", the Office 365 digital workplace for Microsoft Office 365 customers looking to foster employee engagement and boost productivity. Through this agreement, ITWORX brings its renowned Microsoft-powered SaaS productivity platform "ITWORX HUB" closer to all Office 365 customers worldwide. ITWORX HUB provides businesses with an intuitive, smart and personalized solution that serves as a one-stop shop for all corporate applications, boosting teamwork and collaboration anytime, anywhere and on any device.

Commenting on the partnership, Hafez Hamdy, CEO of ITWORX, said: "ITWORX HUB brings the power of the Microsoft Cloud to the fingertips of employees in an intuitive and engaging experience that they can access at work, home, or out in the field. We’re excited about our partnership with Ingram Micro, which aims at strengthening and expanding ITWORX HUB impact and global reach."

By extending the capabilities of Office 365, ITWORX HUB empowers employees to stay productive and engaged at all time by gathering all their needs in one tool. With intelligent features that boost productivity, ITWORX HUB makes employees' daily tasks just one click away; from getting to know company news to submitting vacation requests, reviewing subordinates' work, collaborating across-functions on corporate projects, issuing invoices to customers, or simply booking meeting rooms. Additionally, ITWORX HUB's intuitive, modern and friendly design makes communicating with team mates and accessing corporate resources an enjoyable and engaging experience for all employees, while Workspaces & Groups enable chat-like exchanges and ensures team resources such as documents, project plans, and performance dashboards are kept in one place. With its vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro's partnership with ITWORX will offer Ingram's web of partners around the world (in the EMEA, through its offices in Austria, Belgium, Egypt, France, Germany, Hungary, Italy, Lebanon, Morocco, the Netherlands, Norway, Oman, Pakistan, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates and the United Kingdom) a unique software that brings an added value to their customers.

Aptec expands partnership with iBoardTouch
2017-08-14

Middle East: broadliner Aptec has expanded its partnership with iBoardTouch, one of the market leaders of complete large-format touch screen solutions combining reliable hardware with innovative software. iBoardTouch provides versatile technology solutions for classrooms and meeting rooms. Zulfi Baig, Director of iBoardTouch, commented: "Aptec's decades of experience in providing value add solutions, their extensive customer base and their standout reputation for superior customer service make them a perfect partner to help iBoardTouch continue to deliver strong growth. iBoardTouch solutions are constantly evolving to meet customers' needs and help them to engage easily with interactive touch technologies in a way that works for them. We look forward to working even more closely with Aptec to meet our respective customers' needs."

"We are excited to expand our partnership with iBoardTouch", said Bahaa Salah, Managing Director of Aptec. "Ingram Micro reseller partners and their customers will benefit from additional solutions to grow their businesses in education and corporate segments. Additionally, we gain new value add solutions in the interactive technology offered by iBoardTouch. This is truly a partnership where everyone wins."

The iBoardTouch solution has outstanding features that are highly needed in the corporate and education world, bringing easy to use, yet feature rich learning technology to end users.

GFI Software and Ingram Micro sign distribution agreement
2017-07-24

META: GFI Software, a provider of security and communication software, has signed a distribution agreement with broadliner Ingram Micro in the META (Middle East, Turkey and Africa) region.

Building on its existing relationship with GFI Software in Turkey and Australia, this new agreement will allow Ingram Micro to distribute GFI's complete range of IT solutions to channel partners in Afghanistan, Algeria, Bahrain, Egypt, Iraq, Jordan, Lebanon, Libya, Kuwait, Morocco, Oman, Pakistan, Qatar, Saudi Arabia, Tunisia, the United Arab Emirates and Yemen.

"We already have a very good cooperation with Ingram Micro on a global level, and with great pleasure we can announce today that we're expanding this partnership to 17 new countries. This agreement will provide GFI with presence in all major countries in the MEA region and access to a wide partner network of over 10,000 new resellers", explained Thomas Witting, VP Global Distribution Sales at GFI Software.

"As a leading global IT distributor, we're always seeking ways to enhance our portfolio and create valuable partnerships with software vendors", said Dr. Ali Baghdadi, Senior VP and Chief Executive at Ingram Micro for the META region, and added: "We are pleased to expand our agreement with GFI Software to these new markets and further empower our partners to offer quality security and communication software solutions to their end-customers."

Ingram Micro named global Symantec distribution partner
2017-06-19

Building on its success in advanced IT security, broadliner Ingram Micro is now a key global distribution partner for Symantec and an authorized distributor for the network security portfolio Symantec gained through its acquisition of Blue Coat last August. "With Symantec and Ingram Micro as part of our partner ecosystem, we are empowered and enabled to deliver the advanced managed security services and solutions businesses need to confidently capitalize on the business-building benefits of cloud computing", said Pat Grillo, Chairman of the Board Atrion, an Ingram Micro channel partner.

Under the new scope, Ingram Micro will expand its reach from multi-regional to global, and support Symantec's Integrated Cyber Defense enterprise portfolio including endpoint, email, data loss prevention, data center, cloud security and secure web gateway solutions. Channel partners across several key regions including the Americas, Europe and Asia can now easily engage Ingram Micro to establish a new or expanded relationship with Symantec. Additionally, existing Ingram Micro / Symantec channel partners can expand their solutions portfolio and services reach to include complementary product lines and international customers.

"Serving as a key global distribution partner for Symantec and expanding our authorization is rewarding and an opportunity we worked hard to secure and will certainly capitalize on", said Thomas Bamrick, director, Global Vendor Engagement, Ingram Micro. "Our ability to out execute and add greater business value to Symantec's business is proven, and we are excited to build on our success and enable more channel partners worldwide to take advantage of all Symantec has to offer."

Together, Ingram Micro and Symantec offer channel partners the sales, marketing and technical support resources needed to speed the sales cycle and simplify success, while maximizing channel partner’s potential for profitable growth. "Symantec is committed to the channel and excited to have Ingram Micro as part of its go-to-market global business strategy as we secure the Cloud Generation", said Erick Foy, director of channel sales for North America for Symantec. "Our distribution partners are an essential part of our new channel program and together we will succeed."

 

Aptec Saudi Arabia
Address

Aptec Saudi Arabia
Olaya-Aqaria 2 - Office 405 - 4th floor
PO Box 94609
SA-11614 Riyadh
Saudi Arabia
Phone : +966 (0)11 460 1950
Fax : +966 (0)11 460 1933
Website : http://sa.ingrammicro.com
E-mail : inquiry@ingrammicro.com

Other offices
Jeddah
Phone : +966 (0)12 283 2365
Dammam
Phone : +966 (0)13 805 1965

Team

General manager : Mr Sulaiman Al-Jebreen

Information

Creation year : 1993
Annual turnover
2015 : 180,00 M€
Indirect turnover : 100%
Broadliner
Main brands : Acer, Cisco, Dell Technologies, HP Inc., Microsoft
Clients : Assemblers (10%), corporate resellers (30%), dealers (20%), semi-distributors (10%), specialized retailers (10%), VAR (20%)