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Ingram poised to further streamline EMEA back-office functions
2017-09-04

American broadliner Ingram Micro is set to move more processes to its service centre in Sofia as its pan-EMEA back office reshuffle continues, according to EMEA executive vice president Mark Snider. Ought to Snider, the firm has been streamlining processes in its warehouses for some time, but is now putting more of a focus on speeding up office functions, which will in turn put more demand on its services centre in Sofia, Bulgaria. The distributor has hired a "Lean" European director and in-country staff responsible for improving office efficiency. "We have this balancing act where, at the same time, we have implemented 'Lean' which allows us to go through the processes we have and streamline them. We do that in the warehouses… but we are doing that in the offices now - we have hired a Lean leader for Europe… and we have hired Lean people in different countries. The idea is the back office processes will become more concerned, because in a lot of distribution you have complex processes coming from vendors and from the customers and we tend to try to fit them as opposed to forcing all of them to fit us", said Snider. The total headcount at the Sofia centre, which provides back-office functions and standardised support across EMEA, has risen to more than 1,000 employees, a number which is likely to increase as the firm looks to streamline office functions across its EMEA territories.

"We have over 1,000 [people] now in Sofia. It works really well. There are some advantages to it, it is so close to the rest of Europe, it is inexpensive, it is a fast flight to get there or for them to come to European countries," Snider said. "It is less expensive than the local market and the advantages, as they do more of these back-end functions for Europe as time goes on, they start being able to streamline some of the processes that go there. They get better at doing these processes, so it is definitely part of the longer-term strategy to lay that out. What you can't do with automation, we find [do via] that group. We probably will grow the headcount in Sofia, but I think even more we are streamlining more functions at the same time."

In the past, consolidating in-country support functions across Europe has meant Ingram has had to lay off regional staff. In 2014, the firm announced a restructure process which saw its Sofia centre expand at the potential expense of jobs. Snider said that the firm is instead concentrating on ramping up headcount in areas such as cloud and commerce and fulfilment. "It seems to be so far that the roles evolve into more of these strategic roles so they are less administrative. There have been cuts here and there, but when you take a look at the overall population in some countries, they have morphed into [being] more strategic and coming more into the cloud area as that continues to grow. The commerce and fulfilment solution area is a real growing area for us, so that is growing as well from a headcount perspective", concludes Mark Snider (source: Channelnomics Europe).

More business for Esprinet, Globomatik and Ingram Micro
2017-08-25

Spain: broadliner Esprinet has inked a distribution deal with Infocus, focusing among other on its collaboration products1. The distributor has also created a division specialized in smart home2. This division will push products from numerous vendors, among which Alcatel, Beewi, BQ, Leotec, Medisana, Momit, Philips Lighting, PolarPro, Samsung and Wattio. PC component and peripheral specialist Globomatik has introduced POS packs built around ORCA Business Software. Alberto Pascual, who was manager of the Advanced Solutions division of broadliner Ingram Micro, has also taken over the Specialty Solutions division of the distributor (which covers the DC/POS, physical security, AV Pro, UCC, IoT, Professional Services and Training markets)3. As the same time, VAD Towers IT has become the Virtualization BU of the Value division of the broadliner (source: ChannelBiz España, ChannelPartner España 1, 2 and 3, DealerMarket España).

Ingram Micro named global Symantec distribution partner
2017-06-19

Building on its success in advanced IT security, broadliner Ingram Micro is now a key global distribution partner for Symantec and an authorized distributor for the network security portfolio Symantec gained through its acquisition of Blue Coat last August. "With Symantec and Ingram Micro as part of our partner ecosystem, we are empowered and enabled to deliver the advanced managed security services and solutions businesses need to confidently capitalize on the business-building benefits of cloud computing", said Pat Grillo, Chairman of the Board Atrion, an Ingram Micro channel partner.

Under the new scope, Ingram Micro will expand its reach from multi-regional to global, and support Symantec's Integrated Cyber Defense enterprise portfolio including endpoint, email, data loss prevention, data center, cloud security and secure web gateway solutions. Channel partners across several key regions including the Americas, Europe and Asia can now easily engage Ingram Micro to establish a new or expanded relationship with Symantec. Additionally, existing Ingram Micro / Symantec channel partners can expand their solutions portfolio and services reach to include complementary product lines and international customers.

"Serving as a key global distribution partner for Symantec and expanding our authorization is rewarding and an opportunity we worked hard to secure and will certainly capitalize on", said Thomas Bamrick, director, Global Vendor Engagement, Ingram Micro. "Our ability to out execute and add greater business value to Symantec's business is proven, and we are excited to build on our success and enable more channel partners worldwide to take advantage of all Symantec has to offer."

Together, Ingram Micro and Symantec offer channel partners the sales, marketing and technical support resources needed to speed the sales cycle and simplify success, while maximizing channel partner’s potential for profitable growth. "Symantec is committed to the channel and excited to have Ingram Micro as part of its go-to-market global business strategy as we secure the Cloud Generation", said Erick Foy, director of channel sales for North America for Symantec. "Our distribution partners are an essential part of our new channel program and together we will succeed."

 

Towers IT, Sales and Services, SLNE
Address

Towers IT, Sales and Services, SLNE
Avenida del Brasil, 29
E-28020 Madrid
Spain
Phone : +34 91 425 25 77
Fax : +34 91 770 42 02
Website : http://www.towersit.es
E-mail : info@towersit.es

Team

General manager : Mr José Ramon Crespo (*** ****** ********* ** ****)

Information

Creation year : 2013
Código de identificación fiscal : B86958972
VAT number : ES B86958972
Indirect turnover : 100%
National/regional/export split : 100/0/0
VAD : Networks, software
Main brands : AppEnsure, Atlantis Computing, Citrix (Unidesk), IGEL Technology, Lakeside Software
Clients : Associations, consultants, corporate resellers, dealers, IT consulting and service providers, service providers, specialized resellers, systems integrators, VAR

Products

Computers
Passive terminals
IGEL Technology

Networks
Acceleration hardware and software
AppEnsure, Atlantis Computing, Lakeside Software
Emulation and virtualization software
Atlantis Computing, Citrix (Unidesk)

Security
Content filtering
Lakeside Software
Log analysis
Lakeside Software
Physical access control
Lakeside Software

Services
Training
Atlantis Computing, IGEL Technology

Software
Management software
Lakeside Software

Storage
Backup software
Altaro
Data management software
Atlantis Computing

Thin computing
Thin client accessories
IGEL Technology
Thin client software
IGEL Technology, Uniprint
Thin clients
IGEL Technology