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Arrow Education renews learning partnership with Microsoft

Infratructure VAD Arrow ECS has signed a contract with Microsoft to deliver Microsoft's training portfolio across Europe, Middle East and Africa. The agreement renews Arrow's relationship as a long-term Microsoft Learning Partner and extends its geographical reach – following and further empowering the existing distribution agreements between both companies. The scope of available training spans from Microsoft's cloud solutions to certification-related courses and involves its online training modalities Open edX Learning Platform and Microsoft On Demand. The list of training topics includes:

  • Azure and Dynamics CRM
  • Windows Server and Client
  • Office 365, Exchange, Sharepoint, Skype for Business
  • SQL and data management solutions
  • PowerShell, Visual Studio and .NET

As a value-added distributor with a focus on channel services, Arrow's global business combines the two worlds of high-end technology distribution and education. Arrow develops new training delivery methods on a constant basis, including innovative online training such as video and mobile learning. "Cloud solutions are at the heart of our strategy, and education is a key element of the value-added services at Arrow, enabling the market and the channel to support technology providers with product and solution readiness", says Jacques Assant, Business Development Services Director, Arrow ECS EMEA. "We look forward to promoting this new opportunity at Arrow and especially appreciate the variety of training methods Microsoft brings to the table. Online learning solutions like Open edX are completely in line with our eLearning strategy and complement the Arrow catalogue of digital learning assets."

"I am extremely excited to partner with Arrow as they leverage their expertise and learning as a service offering, helping to transform our customers and other partner businesses via cloud-based solutions", said Kyle Uphoff, Sr. Director Worldwide Channel Sales of Microsoft Learning & Readiness.

Symantec names Arrow as a strategic distribution partner in EMEA

Arrow ECS has been named a multinational strategic distribution partner of Symantec in the EMEA region. Following the acquisition of Blue Coat by Symantec in 2016, Arrow ECS has renewed its distribution contract with Symantec. Prior to the acquisition, Arrow had distributed the products and solutions of both companies in numerous countries. Arrow ECS has now extended its collaboration with the company. This new contract covers Austria, the Baltic States, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland and the United Kingdom.

Symantec, the world's largest provider of cyber security solutions, offers a comprehensive portfolio with products, solutions and services for endpoint, cloud, web and messaging security. As one of the largest Symantec Secure One Services Partner (SOSP) in EMEA, Arrow has highly skilled engineers providing resellers and end customers with 24/7 support allowing them to be more profitable. "We are pleased that the relationship continues to grow", says Dominique Loiselet, Vice President Channels EMEA, Symantec. "Key to the close cooperation with Arrow is the diversity of Arrow's value-added services including innovative training sessions as an authorised 'ATC' training partner, proof-of-concept services and product testing capabilities, pre and post-sales services and know-how transfer."

"Following the acquisition of Blue Coat, Symantec offers a unique and extensive portfolio of IT security solutions and services, providing comprehensive security for the infrastructure and data of companies, organisations and private users", says Nick Bannister, Senior Director and Head of Networking and Security, Arrow ECS EMEA. "We have been working with Symantec for 13 years and our dedicated Symantec product teams are best placed to pass on their knowledge and expertise around its solutions benefits to our customers in any matter relating to security."

Mark McHale promoted to Vice President of Arrow ECS

Distributor Arrow Electronics has promoted former managing director for the Data Centre Solutions division of Arrow, Mark McHale, to vice president of Arrow ECS in Ireland and the United Kingdom. Mark McHale succeeds Jesper Trolle who has been promoted to president Americas of Arrow ECS.

Mark joined Arrow just over thirty years ago and has worked towards a successful career in sales at the company, becoming a member in Ireland and the United Kingdom management team over a decade ago. His experience in the IT industry will support Ireland and the United Kingdom in its investment strategy by identifying game changing technologies to provide the channel with a unique ecosystem of established and emerging vendors that complement one another to meet any customers' desired outcome. "It's an exciting time to be part of the transformation of Arrow. I am pleased to be given the responsibility for growing this area of the ECS business and being part of its future. The strength of our region combined with the breadth of our portfolio allows us to work with all areas of the Arrow business to support our global 'sensor to sunset' strategy. Arrow is the only global organisation that can provide our customers with an entire spectrum of solutions from components, intelligent systems, ECS, Digital, IoT through to sustainable solutions and beyond", said Mark.

Arrow launches 'IoT Innovator Program' in EMEA

Infrastructure VAD Arrow ECS has launched its "Things Evolved: IoT Innovator Program" in the EMEA region. The programme is a new initiative to develop the company's Internet of Things (IoT) ecosystem and to facilitate channel partners' path into IoT markets. Arrow is uniquely positioned in the IoT markets, with a wide portfolio addressing every layer of the IoT solution stack, ranging from electronic components to IT solutions. Through the launch of the "Innovator Program", Arrow will enable the channel community and IoT solution providers to benefit from its IoT technology reach and skills. Additionally, other benefits include access to all services delivered by Arrow such as remote management and monitoring, support, design, integration, training, marketing and financial solutions.

The "IoT Innovator Program" allows Arrow's channel customers to offer their end customers best-of-breed IoT solutions. To support this approach and accelerate IoT market development, Arrow is, in addition, creating dedicated IoT stacks with new, specialised IoT solution providers. These providers are already established in key vertical IoT market segments: smart cities, industrial IoT, healthcare and automotive/transportation.

A key element of the "IoT Innovator Program" is to connect "Things Evolved" partners with IoT projects generated through Arrow's extensive sensor and connectivity market reach. "Things Evolved" customers will benefit from Arrow's skills and expertise in data gathering and transportation in IoT projects.

"Our 'IoT Innovator Program' kick-starts the most comprehensive channel enablement initiative in the industry’s complex IoT environment", says Eric Nowak, president enterprise computing solutions, Arrow EMEA. "In the light of our sensor-to-sunset strategy, Arrow is the only global distributor capable of offering reliable and secure IoT solutions to cover all aspects of technology. With our full service IoT programme based on solution stacks and professional managed services, Arrow provides the channel with new exciting sales opportunities."

Channel solution providers will receive many benefits from participating in Arrow's IoT Innovator Program, such as:

  • Access to IoT solution stacks that include sensors, connectivity, cloud, analytics, security, IT infrastructure, managed services up to end-of-life asset disposition
  • Certification with the Arrow Things Evolved Partner accreditation
  • Business reviews with the Arrow IoT sales team
  • Qualified leads and incorporation, in addition to IoT projects
  • IoT training and marketing expertise.

More Symantec for Arrow ECS

As part of a broader partnership, infrastructure VAD Arrow ECS is now authorized to distribute the full Symantec portfolio in , the Baltic States, Czechia, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland and the United Kingdom beyond Blue Coat products it was allowed to distribute until now.


Arrow ECS UK Ltd

Arrow ECS UK Ltd
Nidderdale House
Beckwith Knowle
HG3 1SA Harrogate
United Kingdom
Phone : +44 (0)1423 519 000
Fax : +44 (0)1423 519 250
Website :
E-mail :

Other offices
EC3V 3LN London
Phone : +44 (0)20 7786 3400
CB8 7AA Newmarket
Phone : +44 (0)1638 569 600


Vice-president : Mr Mark McHale (*** ****** ********* ** **)
CFO : Mr Grahame Benson (*** ****** ********* ** *****)
Marketing director : Mr Julie Gibbs (*** ****** ********* ** **)
CTO : Mr David Fearne (*** ****** ********* ** ***)
Sales manager : Mrs Katie Lyon (*** ****** ********* ** *)
Division director or manager : Mr David Caughtry (*** ****** ********* ** *****)
Division director or manager : Mr Matthew Procter (*** ****** ********* ** ***** )
Division director or manager : Mr Nick Bannister (*** ****** ********* ** *****)
Division director or manager : Mr John Dams (*** ****** ********* ** )


Creation year : 2000
Company registration number : 03952678
VAT number : GB 677 0282 19
Annual turnover
2014 : 694,30 M€
2013 : 710,85 M€
2012 : 705,40 M€
2011 : 555,58 M€
2010 : 476,88 M€
Active resellers : 7000
Indirect turnover : 100%
National/regional/export split : 98/0/2
Export : Ireland
VAD : Computers, security, storage
Main brands : Brocade, Citrix, IBM, Oracle, Veritas Technologies
Clients : ASP, associations, cabling companies, central purchasing companies, consultants, corporate resellers, dealers, industrials, installers, ISP, ISV, IT consulting and service providers, mail-order resellers, outlets, semi-distributors, service providers, SOD, software developers, specialized resellers, systems integrators, VAR, web agencies
Employees : 386 people


Value added services
Brand-dedicated sales staff, co-marketing funds, configuration help, demos, direct shipping to final client, extranet, lead generation, logistics, newsletters, pre-sale consulting, product loan, sales help, shipments tracking, training centre, transfer of skills
Financial services
Automatic transfer, cheque, deferred transfer, personal outstanding, personalized terms of payment, term of payment